> ## Documentation Index > Fetch the complete documentation index at: https://nango.dev/docs/llms.txt > Use this file to discover all available pages before exploring further. # Freshdesk > Integrate your application with the Freshdesk API ## 🚀 Quickstart Connect to Freshdesk with Nango and see data flow in 2 minutes. In Nango ([free signup](https://app.nango.dev)), go to [Integrations](https://app.nango.dev/dev/integrations) -> *Configure New Integration* -> *Freshdesk*. Go to [Connections](https://app.nango.dev/dev/connections) -> *Add Test Connection* -> *Authorize*, then enter your Freshdesk credentials. Later, you'll let your users do the same directly from your app. Let's make your first request to the Freshdesk API (fetch a list of tickets). Replace the placeholders below with your [Environment API key](/docs/reference/backend/http-api/api-keys), [integration ID](https://app.nango.dev/dev/integrations), and [connection ID](https://app.nango.dev/dev/connections): ```bash theme={null} curl "https://api.nango.dev/proxy/api/v2/tickets" \ -H "Authorization: Bearer " \ -H "Provider-Config-Key: " \ -H "Connection-Id: " ``` Install Nango's backend SDK with `npm i @nangohq/node`. Then run: ```typescript theme={null} import { Nango } from '@nangohq/node'; const nango = new Nango({ apiKey: '' }); const res = await nango.get({ endpoint: '/api/v2/tickets', providerConfigKey: '', connectionId: '' }); console.log(res.data); ``` Or fetch credentials with the [Node SDK](/docs/reference/sdks/node#get-a-connection-with-credentials) or [API](/docs/reference/api/connection/get). ✅ You're connected! Check the [Logs](https://app.nango.dev/dev/logs) tab in Nango to inspect requests. Follow our [Auth implementation guide](/docs/guides/primitives/auth) to integrate Nango in your app. To obtain your own production credentials, follow the setup guide linked below. ## 📚 Freshdesk Integration Guides Nango maintained guides for common use cases. * [How do I link my Freshdesk account?](/docs/api-integrations/freshdesk/connect)\ Learn how to obtain your Freshdesk credentials and link your account Official docs: [Freshdesk API docs](https://developers.freshdesk.com/api/#introduction) ## 🧩 Pre-built syncs & actions for Freshdesk Enable them in your dashboard. Extend and customize to fit your needs. ### Others | Function name | Description | Type | Source code | | ------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- | | `add-ticket-note` | Add a private or public note to a Freshdesk ticket. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/add-ticket-note.ts) | | `add-ticket-watcher` | Add a watcher (agent) to a Freshdesk ticket. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/add-ticket-watcher.ts) | | `bulk-delete-tickets` | Delete multiple Freshdesk tickets in a single call. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/bulk-delete-tickets.ts) | | `bulk-update-tickets` | Update multiple Freshdesk tickets in a single call. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/bulk-update-tickets.ts) | | `create-agent` | Create a agent in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-agent.ts) | | `create-canned-response-folder` | Create a canned response folder in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-canned-response-folder.ts) | | `create-canned-response` | Create a canned response in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-canned-response.ts) | | `create-company-field` | Create a company field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-company-field.ts) | | `create-company` | Create a company in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-company.ts) | | `create-contact-field` | Create a contact field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-contact-field.ts) | | `create-contact` | Create a contact in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-contact.ts) | | `create-forum-category` | Create a discussion forum category in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-forum-category.ts) | | `create-forum` | Create a discussion forum in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-forum.ts) | | `create-group` | Create a group in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-group.ts) | | `create-sla-policy` | Create an SLA policy in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-sla-policy.ts) | | `create-solution-article` | Create a solution article in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-solution-article.ts) | | `create-solution-category` | Create a solutions category in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-solution-category.ts) | | `create-solution-folder` | Create a solutions folder in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-solution-folder.ts) | | `create-ticket-field` | Create a ticket field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-ticket-field.ts) | | `create-ticket` | Create a ticket in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-ticket.ts) | | `create-topic` | Create a discussion forum topic in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/create-topic.ts) | | `delete-agent` | Delete or archive a agent in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-agent.ts) | | `delete-company-field` | Delete a company field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-company-field.ts) | | `delete-company` | Permanently delete a company in Freshdesk. This cannot be undone. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-company.ts) | | `delete-contact-field` | Delete a contact field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-contact-field.ts) | | `delete-contact` | Delete or archive a contact in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-contact.ts) | | `delete-forum-category` | Delete a discussion forum category in Freshdesk | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-forum-category.ts) | | `delete-forum` | Delete a discussion forum in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-forum.ts) | | `delete-group` | Permanently delete a group in Freshdesk. This cannot be undone. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-group.ts) | | `delete-solution-article` | Permanently delete a solution article and all of its translated versions in Freshdesk. This cannot be undone. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-solution-article.ts) | | `delete-solution-category` | Delete a solutions category in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-solution-category.ts) | | `delete-solution-folder` | Delete a solutions folder in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-solution-folder.ts) | | `delete-ticket-field` | Delete a ticket field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-ticket-field.ts) | | `delete-ticket` | Delete or archive a ticket in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-ticket.ts) | | `delete-topic` | Delete a discussion forum topic in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/delete-topic.ts) | | `forward-ticket` | Forward a Freshdesk ticket to one or more email addresses. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/forward-ticket.ts) | | `get-agent` | Retrieve a single agent from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-agent.ts) | | `get-canned-response` | Retrieve a single canned response from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-canned-response.ts) | | `get-company` | Retrieve a single company from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-company.ts) | | `get-contact` | Retrieve a single contact from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-contact.ts) | | `get-forum-category` | Retrieve a single discussion forum category from Freshdesk | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-forum-category.ts) | | `get-forum` | Retrieve a single discussion forum from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-forum.ts) | | `get-group` | Retrieve a single group from Freshdesk | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-group.ts) | | `get-role` | Retrieve a single agent role from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-role.ts) | | `get-solution-article` | Retrieve a single solution article from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-solution-article.ts) | | `get-solution-category` | Retrieve a single solutions category from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-solution-category.ts) | | `get-solution-folder` | Retrieve a single solutions folder from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-solution-folder.ts) | | `get-ticket-field` | Retrieve a single ticket field from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-ticket-field.ts) | | `get-ticket` | Retrieve a single ticket from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-ticket.ts) | | `get-topic` | Retrieve a single discussion forum topic from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/get-topic.ts) | | `list-agents` | List agents from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/list-agents.ts) | | `list-companies` | List companies from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/list-companies.ts) | | `list-contacts` | List contacts from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/list-contacts.ts) | | `list-groups` | List groups from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/list-groups.ts) | | `list-solution-articles` | List solution articles from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/list-solution-articles.ts) | | `list-tickets` | List tickets from Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/list-tickets.ts) | | `make-contact-agent` | Convert a Freshdesk contact into an agent. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/make-contact-agent.ts) | | `merge-contacts` | Merge one or more Freshdesk contacts into a primary contact. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/merge-contacts.ts) | | `merge-tickets` | Merge one or more Freshdesk tickets. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/merge-tickets.ts) | | `reply-to-ticket` | Reply to a Freshdesk ticket. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/reply-to-ticket.ts) | | `restore-contact` | Restore a soft-deleted Freshdesk contact. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/restore-contact.ts) | | `restore-ticket` | Restore a deleted Freshdesk ticket. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/restore-ticket.ts) | | `send-contact-invite` | Send a portal invitation email to a Freshdesk contact | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/send-contact-invite.ts) | | `update-agent` | Update a agent in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-agent.ts) | | `update-canned-response-folder` | Update a canned response folder in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-canned-response-folder.ts) | | `update-canned-response` | Update a canned response in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-canned-response.ts) | | `update-company-field` | Update a company field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-company-field.ts) | | `update-company` | Update a company in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-company.ts) | | `update-contact-field` | Update a contact field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-contact-field.ts) | | `update-contact` | Update a contact in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-contact.ts) | | `update-forum-category` | Update a discussion forum category in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-forum-category.ts) | | `update-forum` | Update a discussion forum in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-forum.ts) | | `update-group` | Update a group in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-group.ts) | | `update-sla-policy` | Update an SLA policy in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-sla-policy.ts) | | `update-solution-article` | Update a solution article in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-solution-article.ts) | | `update-solution-category` | Update a solutions category in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-solution-category.ts) | | `update-solution-folder` | Update a solutions folder in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-solution-folder.ts) | | `update-ticket-field` | Update a ticket field in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-ticket-field.ts) | | `update-ticket` | Update a ticket in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-ticket.ts) | | `update-topic` | Update a discussion forum topic in Freshdesk. | [Action](/docs/guides/functions/action-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/actions/update-topic.ts) | | `agents` | Sync agents from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/agents.ts) | | `articles` | Recursively fetches a list of solution articles. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/articles.ts) | | `business-hours` | Sync business hours configurations from Freshdesk | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/business-hours.ts) | | `canned-responses` | Recursively fetches canned responses from Freshdesk canned response folders. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/canned-responses.ts) | | `companies` | Sync companies from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/companies.ts) | | `company-fields` | Sync company field definitions from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/company-fields.ts) | | `contact-fields` | Sync contact field definitions from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/contact-fields.ts) | | `contacts` | Sync contacts from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/contacts.ts) | | `forum-topics` | Recursively fetches discussion forum topics from Freshdesk (categories -> forums -> topics), mirroring the categories -> folders -> articles traversal used by the articles sync. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/forum-topics.ts) | | `groups` | Sync groups from Freshdesk | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/groups.ts) | | `roles` | Sync agent roles from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/roles.ts) | | `satisfaction-ratings` | Sync ticket satisfaction ratings from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/satisfaction-ratings.ts) | | `sla-policies` | Sync SLA policies from Freshdesk | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/sla-policies.ts) | | `ticket-fields` | Sync ticket field definitions from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/ticket-fields.ts) | | `tickets` | Sync tickets from Freshdesk | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/tickets.ts) | | `time-entries` | Sync ticket time entries from Freshdesk. | [Sync](/docs/guides/functions/syncs/sync-functions) | [🔗 Github](https://github.com/NangoHQ/integration-templates/blob/main/integrations/freshdesk/syncs/time-entries.ts) | ***