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Overview

1. API Key - Your Freshservice API Key.
2. Freshservice subdomain - Your unique Freshservice subdomain (e.g., mycompany.freshservice.com).

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Prerequisites:

• You must have a Freshservice account with admin privileges.

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Step 1: Finding Your Freshservice API Key

1. Login to your Freshservice account. Click on your Profile picture and select Personal Settings.

2. Your API Key will then be available below the Delegate Approvals section to your right.

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Step 2: Finding Your Freshservice subdomain

1. Login to your Freshservice account. On you address bar, The URL will be similar to: https://mycompany.freshservice.com. Your subdomain is the text between https:// and .freshservice.com, which in this case would be mycompany.

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Step 3: Enter credentials in the Connect UI

1. Open the form where you need to authenticate with Freshservice.
2. Enter the API Key and Freshservice subdomain in their designated fields.
3. Submit the form, and you should be successfully authenticated.